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Home → Phone Systems → How many phone lines do I need?
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The number of phone lines you need EQUALS the maximum number of simultaneous calls you want to be able to handle. For example, say you have 2 phone lines. Line 1: 303-555-1000 Line 2: 303-555-1001 Your published number is 303-555-1000. Everybody calls this number. (Or you've got a toll free number that points to 303-555-1000 - same thing). First call comes in - gets to the phone system on line 1. Second call comes in while line 1 is busy, the telco rolls it over to 303-555-1001 (hunting/rollover service required), and it gets to the phone system on line 2. Now a THIRD call comes in to your main number. There are only two possibilities at this point. 1- the caller gets a busy signal 2- the call goes to PHONE COMPANY voicemail (if you've got that setup) The first option is the least desirable of course. The second option is also not great, but is a good way to assess what kind of call volume you're getting. If you suspect you may be getting more than two calls at once, it's a good idea to setup telco voicemail. If you're getting a lot of voicemail there, then it's time to get more phone lines. The best way to handle this situation is to have enough phone lines that you can always receive a phone call into your phone system, so YOU can decide how you want to handle it. This may require an upgrade to your phone system so it can physically handle more phone lines. VoIP offers other choices. Some phone systems and voip service providers (ITSPs) allow you to have multiple calls on a single registration. In principle you can have a situation where the inbound calls are coming in on a VoIP number, with no limits on the number of simultaneous calls except those imposed by the bandwidth you have. This will be the subject of a separate posting. |
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December 21 2006, 08:43 AM |