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What's the best phone system for me?

Hello all!

I'm looking to get a phone system similar to RCA's model #25425. It has everything we need, except for a few major problems.

1) When the call is transferred, the user hears a screwy click noise before being transferred (I've only heard it when the auto-attendant is transferring the user).
2) The auto-attendant doesn't allow for nested messages; instead, the user has to be directed to another phone base and that phone's auto-attendant must pick up the call. What I want to have happen is this:

"Hello, you've reached [so-and-so], for hours of operation and directions, please press 1...to speak to [person x], please press 1...to speak to [person y], please press 2."

-> once the person presses 1, another message begins to play, reciting the hours of operations and directions. The way it works with RCA's model, once the user presses a number, the call is immediately transferred to a phone with that ID. So in the end if we want to use RCA's phones, we'd have to purchase a whole other base unit JUST to have that nested message play.

3) The auto-attendant picks up on all lines...it can't be specified to pick up on one line only...and neither on transferred calls vs. incoming.

4) We can only record the greetings over speakerphone...so the playback contains scratchy noises due to the sound of other devices in the room (as well as air flow over the phone itself).

So if anyone can offer a better alternative than this, please do!

Jake | email
December 5 2008, 11:40 PM

Sorry, a few typos...

The 'speak to [person (x)]' numbers should be shifted up one.

Also, the auto-attendant continues on with the recording for a second or two AFTER the user has selected an option...this leads to plenty of confusion.

On top of that, there's no way to individually set the option to mute for a certain # of rings based on what line the call is coming in on.

Jake | email
3 mins since original post

Jake,

I forwarded you an email with my response.

Kirbey Hess | email
1 week, 2 days since original post

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