(c) 2009 Neobits, Inc. Not for use without permission http://support.neobits.com/index.php?pg=forums.topics&id=2 Neobits Helpdesk http://support.neobits.com/index.php?pg=forums.posts&id=5385&pc=1 Kirbey Hess (Moderator)Once the Allworx has transferred a call to an outside number, the recipient of the call can do the following:

Consult with another extension

During the call press *# to obtain a dial tone while placing the caller on hold. Dial the extension of the person that is to be consulted. To end the consultation and return to the caller press *#.


Announced (Attended) Transfer

During the call press *# to obtain a dial tone while placing the caller on hold. Dial the extension to which the caller is to be transferred.
Talk to the new recipient. Hang up to complete the transfer.


Unannounced (Blind) Transfer

During the call press *# to obtain a dial tone while placing the caller on hold. Dial the extension to which the caller is to be transferred.
Immediately hang up to complete the transfer.


Quick Transfer

While active on a call, the recipient can blind transfer the caller to their primary phone using *7.


May 21 2009, 01:07 PM

---

]]> http://support.neobits.com/index.php?pg=forums.posts&id=5385 Thu, 21 May 2009 20:07:02 GMT http://support.neobits.com/index.php?pg=forums.posts&id=4792&pc=1 Neobits SupportRemote side:
You'll need each phone to have its own RTP range as well as its own IP and Configuration port. Only one phone will need the 2088 (UDP) and 8081 (TCP).

Config Port RTP IP
Phone A 5060 UDP 16384 - 16393 Set them to use Static
Phone B 5061 UDP 16394 - 16403
Phone C 5062 UDP 16404 - 16413
Phone D 5063 UDP 16414 – 16423

Now all of these will need to be ported / forwarded through the firewall to the IP of the phone.

Example: This is in the Router at remote site:
Phone A
5060 to static IP of Phone A
16384 – 16393 to static IP of Phone A
2088 to static IP of Phone A
8081 TCP to static IP of Phone A
Phone B
5061 to static IP of Phone B
16394 – 16403 to static IP of Phone B
8081 TCP to static IP of Phone B

Phone C and D are the same setup as Phone B but with there respective numbers.
NOTE:
Also you will need to make sure when setting up the phones statically that you add the gateway and the subnet in there as well as making sure that the IPs will not be leased to another device.

Allworx Side:

Go to Phone System Handsets, and then click View Configuration for the phone you are configuring.

Phone options -> click modify.

In RTP Media Range (Port-to Port) input the RTP port range used for the phone in the previous steps (Phone A 16384-16393, Phone B 16394-16403, etc.).

Below that, change the SIP port used for that particular phone in the previous steps.


Do the same for all others, make sure to match SIP port to RTP port used.April 7 2008, 03:53 PM

---

]]> http://support.neobits.com/index.php?pg=forums.posts&id=4792 Mon, 7 Apr 2008 22:53:21 GMT http://support.neobits.com/index.php?pg=forums.posts&id=5406&pc=2 JDF454I have a 6X that has a sip proxy to a MetaSwitch. I am constantly losing the registration. The 6X has a public IP and multiple times during the day, it just loses registration. In the "system events" log, it states " giving up on XXXXXXXXX". As soon as i VPN in to take some WAN traces, registration instantly returns. There are multiple other SIP Bindings on the MeataSwitch that have no problem. ThanksJuly 20 2009, 09:24 AM

---

Kirbey Hess (Moderator)

What it looks like to me is that the link it uses to send traffic to MeataSwitch isn't up all the time. When it tries to re-register, it doesn't have a data path to send the packets. By you VPNing in it creates that path and registers. Registration usually occurs every 3600 seconds. The event log message of giving up on xxxxxxxxx tells me there is no WAN link for the Allworx to use. Could this be the case? Can you get back to me with a little more information?

2 hours, 3 mins since original post

]]> http://support.neobits.com/index.php?pg=forums.posts&id=5406 Mon, 20 Jul 2009 16:24:59 GMT http://support.neobits.com/index.php?pg=forums.posts&id=4850&pc=1 Tamim KhanI have just installed teh allworx 6x phone sysstem at my office in new york and ahve an extra 9212 phone which i would like to setup for remote access at my home in Florida. How do i do this. Also i do not have a dedicated IP addressDecember 1 2008, 06:40 AM

---

]]> http://support.neobits.com/index.php?pg=forums.posts&id=4850 Mon, 1 Dec 2008 14:40:00 GMT http://support.neobits.com/index.php?pg=forums.posts&id=1797&pc=2 Robert NishimutaIt states in the documentation that the Allworx 6x supports CO expansion units.

Does anyone know how that works and/or have any recommendations on what unit would be good to try out? All the information I've tried to find just stated that it works with 3rd party products, but I'm not sure where to look for these items.

Thanks in advance,

RobertMarch 29 2007, 04:22 PM

---

Neobits, Inc.

Robert, we offer the Epygi Quadro 6FXO gateway, and have many customers who are using this successfully with the Allworx system. http://www.neobits.com/epygi_quadro_6-port_fxo_gateway_p9343.html Please call our sales team to discuss how the Quadro might fit your requirements.

3 hours, 51 mins since original post

]]> http://support.neobits.com/index.php?pg=forums.posts&id=1797 Thu, 29 Mar 2007 23:22:00 GMT http://support.neobits.com/index.php?pg=forums.posts&id=1546&pc=2 DanielWhat is a MAC number on your allworx phone?March 15 2007, 07:35 PM

---

Neobits, Inc.

The MAC address is a unique identifier for an IP device. For an Allworx phone you can find the MAC address on a label on the back of the phone, or from the on screen menu by following these steps: Press CONFIG CURRENT STATUS/INFO (you'll need to scroll down for this) MAC Address (you'll need to scroll down for this).

1 hour, 48 mins since original post

]]> http://support.neobits.com/index.php?pg=forums.posts&id=1546 Fri, 16 Mar 2007 02:35:05 GMT http://support.neobits.com/index.php?pg=forums.posts&id=32&pc=1 Rich KosowskyI have been able to set up a Cisco 7940 and an aastra 480i CT as remote IP phones with the Allworx 6x. No remote firewall setting were needed. Both phones are capable of doing NAT traversal by setting the NAT IP address in the phone to the WAN IP address of the remote site (and the NAT port to 5060). The only trick was keeping the 6x aware of the remotes for ringing purposes. I believe the Linksys router/firewall at the remote site times out the UDP port forwarding rule after 3 minutes. So I set the registration period to 2 minutes (120) and the phones work perfectly.November 9 2006, 02:06 PM

---

]]> http://support.neobits.com/index.php?pg=forums.posts&id=32 Thu, 9 Nov 2006 22:06:27 GMT http://support.neobits.com/index.php?pg=forums.posts&id=7&pc=1 Neobits, Inc.See attached document to get started with your Allworx 6x installation.
ftp://ftp2.neobits.com/Allworx/Manuals/6x/InstallationAllworx6xv20060425.pdf
(if clicking on this link doesn't work, please cut and paste into a browser window).August 10 2006, 09:22 AM

---

]]> http://support.neobits.com/index.php?pg=forums.posts&id=7 Thu, 10 Aug 2006 16:22:40 GMT