(c) 2009 Neobits, Inc. Not for use without permission http://support.neobits.com/index.php?pg=forums.topics&id=1 Neobits Helpdesk http://support.neobits.com/index.php?pg=forums.posts&id=4793&pc=1 Neobits Support1. Connect to TS using USB connection.
2. When hardware is found, search for driver and use tsvcp_filter driver.
3. Once that completes, wizard will show up again. Choose COM driver.
4. Use tsvcp_port driver.
5. Use Hyper Terminal, and choose newly created COM port.
6. Choose 57600 speed.
7. In terminal window type AT|I3 and see if version appears.
8. Type AT|!TS=00001588, to erase password.

Note: If Firmware loaded on TS is older than 5.0, the use AT|!TS=000040, command.April 7 2008, 04:07 PM

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]]> http://support.neobits.com/index.php?pg=forums.posts&id=4793 Mon, 7 Apr 2008 23:07:03 GMT http://support.neobits.com/index.php?pg=forums.posts&id=4840&pc=1 Kirbey HessThe setup of a Linksys wireless G phone is similiar to any other internal IP extension. Follow the steps below for an easy installation:
1. In the TS configuration software select Local Extensions/Fax.
2. Select an avialable IP extention for configuration (e.g. 155).
3. Add First Name & Last Name
4. Type of Phone select Other IP Phone
5. Location select Internal
6. Type in a Username and Password.
7. Call Handling set up at the bottom should be done as well like any other IP phone configuration.
8. Select File Save when done.
9 Confirm the IP address of the TS by going to IP Configuration and noting the internal IP address.

On the Linksys Wireless G Phone do the following:
1. Take the phone out of the box insert the battery and connect to charger for at least 12 hrs.
2. Once fully charge turn the phone on and let it boot up. Once its up select menu and then highlight wireless and press the enter key (enter key is the big button in the middle of the selection button.)
3. The phone will scan for wireless networks once its done select your wireless network and put in the appropriate security key and connect to your wireless network.
4. Once that is completed, press the return button. At the main menu select SIP Settings.
5. Use the selection button to move to each field then press edit. Input your informtion hit the center button to save and go to the next one. You will fillin the following information:
Proxy IP = Talkswitch Internal IP Address
Proxy Port = 5060
Register Proxy IP = Talkswitch Internal IP
Register Proxy Port = 5060
Outbound Proxy IP = Talkswitch Internal IP
Outbound Proxy Port = 5060
Phone Number = Exention that was configured 155
User Name = Same user name that was configured in talkswitch
Password = Same password that was configured in Talkswitch
UDP port = 5060
RTP port = 6000

Save that configuration and reboot the phone. Once rebooted connect to the wireless network and make a test call to a local extension it should be working at that time.

Troubleshooting:
1. If the phone will not connect to the wireless network confirm settings and retry. Or contact your Network Administrator
2. If you place a call and it hangs up immediatly then go to the talkswitch software select Troubleshooting-->Extensions-->IP Extensions and confirm that the Starting SIP port is 5060 and the starting UDP port is 6000.
3. If it still is not working call Neobits Technical Support at 408-530-0063 x119 for further assistance (if you purchased the wireless g phone from Neobits).October 30 2008, 02:16 AM

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]]> http://support.neobits.com/index.php?pg=forums.posts&id=4840 Thu, 30 Oct 2008 09:16:43 GMT http://support.neobits.com/index.php?pg=forums.posts&id=4733&pc=1 BobI want to setup a customer service group for 4 people. We have calls forwarded to us from another call center, so they already go through an auto attendant. When the calls comes in I want it to queue them in a call group until one of our reps are able to anwser the phone. But I don't want them to be put on hold forever, is there a way to set a timeout after 5 mins to give the caller a chance to goto voicemail or continue to hold?February 25 2008, 04:40 PM

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]]> http://support.neobits.com/index.php?pg=forums.posts&id=4733 Tue, 26 Feb 2008 00:40:04 GMT http://support.neobits.com/index.php?pg=forums.posts&id=336&pc=1 Paul StengerWe have two 48CAs networked together with all of our incoming analog lines on one unit. Quality from extensions on the unit with the incoming lines is fine, but there is an echo on extensions on the other unit. I have tried networking with both switches and crossover cable, calibrating the lines, and adjusting audio gain up and down with no luck. It seems the best network situation I could have would be the crossover cable and that didn't help. If I switch the incoming lines to the other unit, then the echo switches to those extensions. Software is the latest. Frustrating. February 1 2007, 09:59 PM

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]]> http://support.neobits.com/index.php?pg=forums.posts&id=336 Fri, 2 Feb 2007 05:59:31 GMT http://support.neobits.com/index.php?pg=forums.posts&id=65&pc=1 Neobits, Inc.TalkSwitch® Introduces Two New Fully Hybrid IP PBXs
280VS and 284VS systems deliver configurable analog or IP local extensions and access to VoIP at unprecedented prices

http://www.neobits.com/talkswitch_280vs_p10168.html
http://www.neobits.com/talkswitch_284vs_p10169.html
http://www.neobits.com/talkswitch_480vs_p10171.html
http://www.neobits.com/talkswitch_484vs_p8788.html

OTTAWA, ON â€" November 28, 2006 â€" TalkSwitch®, an industry leader in the design and manufacture of innovative telephone systems for small and multi-location businesses, today announced two new additions to its line of award-winning PBX telephone systems. The 280VS and the 284VS are fully hybrid IP PBXs that accommodate two incoming telephone lines and provide eight local extensions that the user can configure as IP or analog, and ten remote extensions. The 284VS also includes support for four VoIP trunks.

The VS series joins the existing family of TalkSwitch phone systems that includes the 24-CA, 48-CA and the VoIP-equipped 48-CVA. Customers can now choose from five different systems that provide a variety of incoming line and extension options coupled with all of the features and functionality a small business needs.

“These new systems nicely augment the existing family of TalkSwitch telephone systems,” said Jan Scheeren, President and CEO, TalkSwitch. “They use only two incoming phone lines, helping customers reduce monthly expenses, while still providing the rich features and customer-friendly design that characterize all TalkSwitch systems. And we’ve made them available at a price that is unprecedented for a fully hybrid IP PBX. TalkSwitch has become the most respected name in small business telephony because we consistently deliver great value. These VS products continue that tradition.”

The new systems are ideal for small businesses, smart homes and franchise operations that want a feature-rich telephone system with a large number of extensions, but with minimal investment in incoming telephone lines. They also provide access to IP technology at a great price. And they protect the customer’s investment because they are networkable, meaning the system will grow right along with the business.

“Very small businesses are traditionally underserved by technology vendors and normally you don't think of them adopting cutting edge technologies like IP telephony. However, these businesses are increasingly needing robust communications solutions, as the SMB workforce is increasingly mobile and distributed,” said Gary Chen, Yankee Group Analyst in Enterprise Research â€" Small and Medium Enterprise IT Infrastructure and Applications. “The challenge in this segment is not to sell them cool technology, but something that is drop dead simple, flexible, very affordable, and that has real business benefits.”

VS products can be easily networked with each other, or with TalkSwitch 48-CA or 48-CVA units. They come with the recently announced TalkSwitch software version 4.0, so customers can configure local extensions to be either analog or IP, allowing them to customize the system to fit their needs.
For TalkSwitch resellers, this provides added flexibility. Not only do they have additional systems to offer, they have even more configuration and phone set options when designing a custom system for their clients.

Like all TalkSwitch telephone systems, the 280VS and the 284VS are available through Neobits.
December 17 2006, 06:24 PM

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]]> http://support.neobits.com/index.php?pg=forums.posts&id=65 Mon, 18 Dec 2006 02:24:02 GMT http://support.neobits.com/index.php?pg=forums.posts&id=64&pc=1 Neobits, Inc.http://www.neobits.com/grandstream_gxp-2000_p9401.html
http://www.neobits.com/polycom_soundpoint_ip_301_p8659.html
http://www.neobits.com/polycom_soundpoint_ip_430_p10255.html
http://www.neobits.com/polycom_soundpoint_ip_501_p8660.html
http://www.neobits.com/polycom_soundpoint_ip_601_p8661.htmlDecember 17 2006, 06:18 PM

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]]> http://support.neobits.com/index.php?pg=forums.posts&id=64 Mon, 18 Dec 2006 02:18:18 GMT http://support.neobits.com/index.php?pg=forums.posts&id=63&pc=2 Neobits, Inc.TalkSwitch® Upgrades Customers to Free IP Extensions with Software Release 4.0
TalkSwitch becomes first to let small businesses create their own mix of IP and analog local extensions


OTTAWA, ON â€" November 28, 2006 â€" TalkSwitch®, an industry leader in the design and manufacture of innovative telephone systems for small and multi-location businesses, today announced the release of TalkSwitch configuration software version 4.0, a significant upgrade that increases the functionality and flexibility of all TalkSwitch systems.

Available as a free download, release 4.0 offers a number of important additions to the TalkSwitch feature set. Most significantly, local extensions on TalkSwitch systems can now be enabled as either analog or IP, converting those systems to fully hybrid IP PBXs. Users are able to set the mix of IP and analog extensions they want, allowing them to customize the system to fit their specific business needs.

“This release is a major milestone for our company and our customers,” said Jan Scheeren, President and CEO, TalkSwitch. “TalkSwitch is the only company on the market to give its small business customers complete freedom to set its mix of analog and IP local extensions, and its mix of PSTN and VoIP trunks. TalkSwitch handles those configurations equally. It is a major breakthrough in choice, and in flexibility for the small business market.”

Existing TalkSwitch customers can get the new IP extension capability in minutes, and new customers choosing TalkSwitch will benefit from a system that offers even more value than before. For companies looking to migrate to an all-IP communications environment, being able to use IP extensions with TalkSwitch makes for a smooth evolutionary path.

In addition to enabling IP extensions, release 4.0 adds a number of other features designed to improve and streamline user communications. E-mail notification of new voicemail messages, including sending the voicemail as a .wav file for playback, has been added, and the number of remote extensions on each unit has been increased to 10. A programmable holiday mode scheduler that provides unique call handling settings for specific dates has also been added.

Existing TalkSwitch customers can download the new release by visiting www.talkswitch.com/support. New TalkSwitch systems will come preloaded with the software. December 17 2006, 06:16 PM

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Neobits, Inc.

TalkSwitch systems are interoperable with IP phones from Polycom, Grandstream and others. These can be found here: http://www.neobits.com/voip_phones_s166.html

0 mins since original post

]]> http://support.neobits.com/index.php?pg=forums.posts&id=63 Mon, 18 Dec 2006 02:16:28 GMT http://support.neobits.com/index.php?pg=forums.posts&id=38&pc=1 Neobits, Inc.You can now tell not only who is calling, but what they're calling about.

Example, a caller dials 1 for sales (associated with 301), or dials 301. This is setup as a ring group. Phones that are part of that ring group (that are available) will ring, and in addition to caller ID, their phone will show the ring group number 301. (If calls are queued or set to call waiting the ring group number will not be displayed.)

Example of using this in practice:
We used this feature for the summer upgrade promotion. We advertised and asked customers to dial ext. 305 to learn more about the promotion. The sales team would see 305 part of the caller ID and knew it was a call for upgrades. We then used the CDR - call detail record logging feature to build a report on how many people called for the promo.

NOTE: The CDR application is a great feature and can be used for so many applications. It can be used to monitor the sales staff and all activity.

December 2 2006, 08:07 AM

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]]> http://support.neobits.com/index.php?pg=forums.posts&id=38 Sat, 2 Dec 2006 16:07:21 GMT http://support.neobits.com/index.php?pg=forums.posts&id=34&pc=4 Neobits, Inc.Release 4.00.057 is a recommended update for all TalkSwitch 24-CA, 48-CA, 48-CVA, 280VS and 284VS products, and is intended only for use in the United States and Canada. Read on for a HUGE list of new features in 4.0:

IP phone support: Supported 3rd party IP Phones can be used as an alternative to analog local extensions on your TalkSwitch system. Supported phones include Polycom 30x, 430x, 50x and 60x series, Grandstream GXP-2000 and Counterpath Eyebeam softphone. Neobits carries all these supported IP phones.
http://www.neobits.com/grandstream_gxp-2000_p9401.html
http://www.neobits.com/polycom_soundpoint_ip_301_p8659.html
http://www.neobits.com/polycom_soundpoint_ip_430_p10255.html
http://www.neobits.com/polycom_soundpoint_ip_501_p8660.html
http://www.neobits.com/polycom_soundpoint_ip_601_p8661.html

E-mail notification for voicemail messages: When a new message is recorded in your TalkSwitch mailbox, notification e-mails can be sent to addresses of your choice. For added convenience you can choose to attach the voicemail to the e-mail. For FREE?? How cool is that?!!

Holiday Mode: An additional mode allows you to handle incoming calls differently on holidays (or any special day). Specify a list of holidays using the easy calendar window, and instruct TalkSwitch how to manage your calls on those days.

Carrier Codes for outgoing calls: If you prefer to use a specific phone carrier for certain types of calls, TalkSwitch can automatically insert the carrier code for you. Take advantage of the best phone rates and features, either all day, or between certain hours - TalkSwitch gives you the power.

Access Permissions: Ensure that outgoing calls are only made from authorized extensions and/or users. Prevent unwanted calls on your lines. Set up "house phones" that cannot be used for outside calls, but retain the rich feature set for intercom calls.

More Remote Extensions: Release 4.00 offers 10 remote extensions and 10 remote extension mailboxes per unit (formerly 8).

VoIP location numbers in call cascades: Release 4.00 makes it easy to configure incoming calls to forward to a VoIP location (250-299) if an extension is not immediately available.

Auto Attendant and Mailbox names: For convenience auto attendants and voice mailboxes can be given names. The names appear throughout the configuration software for ease of use.

Improved automatic software updates: TalkSwitch now automatically checks for software updates, alerts you only when an update is available, and assists in the update.

Easy product registration: Follow a new registration link to ensure that your product is properly registered in our database.

New and improved product documentation.

Performance improvements and fixes based on testing and field experience.

November 19 2006, 10:19 AM

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Neobits, Inc.

The GXP-2000 phones are working great! In most cases you'll need to update the firmware from what ships by default with these phones. This firmware is now available on our public TFTP server (please email support@neobits.com for info).

1 min since original post

Neobits, Inc.

The vm via email won't work with a 24CA since there's no way to connect a 24CA to your network.

22 hours, 59 mins since original post

guy

i just bought a 480vs talkswitch i need to know how to setup the fax so the talkswitch recognize fax right away, we are using 2 line the first is the main one and the second is use when ever we are not using the fax. i would like set it up so it answer the fax thank you we have been in trouble for 2 day's now hope to hear from you soon

1 year, 10 months since original post

]]> http://support.neobits.com/index.php?pg=forums.posts&id=34 Sun, 19 Nov 2006 18:19:44 GMT http://support.neobits.com/index.php?pg=forums.posts&id=25&pc=1 Neobits, Inc.JAN-PRO Franchising International® Selects TalkSwitch® as Preferred Telephone System Provider

TalkSwitch brings professional call handling to industry-leading corporate cleaning operation with 5,000 locations

OTTAWA, ON - August 10, 2006 - TalkSwitch®, a company specializing in the design and manufacture of innovative voice systems for small and multi-location businesses, today announced that JAN-PRO Franchising International Inc., a commercial cleaning operation that was recently ranked the third fastest growing franchise in North America, has designated TalkSwitch as its preferred vendor of telephone systems for its franchises.

TalkSwitch systems will be marketed to JAN-PRO's 5,000 individual franchise locations across North America, beginning with its 85 Master Dealers. Each Master Dealer is responsible for selling and overseeing individual franchises within a specific geographic area. Deployment of TalkSwitch systems is already successfully underway.

DecisionOne®, recently announced as a Certified TalkSwitch Installer, will handle installation and support services for franchises requiring assistance in deploying TalkSwitch systems.

"JAN-PRO has been consistently recognized as one of today's top franchise operations," said Jan Scheeren, President and CEO, TalkSwitch. "They are a great example of the type of multi-location organization that can really benefit from using TalkSwitch products. Our systems will give franchise operators the ability to communicate efficiently and affordably, helping to improve the bottom line while also increasing the level of customer service."

With TalkSwitch, franchise operators like JAN-PRO are able to install a telephone system that can evolve and grow with their company, as well as a system that allows them to migrate to Voice over IP (VoIP) should they choose. Moving to VoIP gives franchisees the opportunity to eliminate long distance charges - using three-digit dialing between locations - along with other cost saving benefits.

"TalkSwitch understands what it means to be a small business," said Dennis Thompson, Vice President, JAN-PRO. "They understand that our franchise operators need a reliable phone system that will help them improve efficiency, customer service and ensure they never miss a call. TalkSwitch systems do just that. They have a well-earned reputation in the industry and we think they'll prove to be tremendously valuable to our franchisees."

Each TalkSwitch telephone system comes loaded with a host of features well suited to a franchise setting. Those features include built-in auto attendants that answer incoming calls with consistent messaging and efficiently route callers to the appropriate extension, built-in voicemail, intelligent remote extensions that ensure franchise operators never miss a call - even when they're on the road - and music/messaging on hold.

TalkSwitch systems are available with traditional telephone network connections or with combined traditional and VoIP network connections. VoIP capabilities can be added later to the traditional systems. TalkSwitch systems start as small as two incoming telephone lines with four local extensions, and can be increased to a maximum system size of 16 incoming lines with 32 local extensions per office.
October 10 2006, 05:05 PM

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]]> http://support.neobits.com/index.php?pg=forums.posts&id=25 Wed, 11 Oct 2006 00:05:32 GMT